Terms and Conditions

Payments:
For the services contracted, some advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid either before your departure from your country or upon arrival in Ethiopia-but definitely before the commencement of the services. Apart from the above in some cases like special journeys, hotel or resort bookings during the peak season (X-Mas, Epiphany (Timket), Meskel (the founding of the true cross) and any other festival) full payment is required to be sent in advance.

Mode of Payment:
Overseas advance payment can be made through wire transfer to our bank.

RESERVATION:
A deposit of 35% is required at the time of booking and the balance at least 60 days before the tour begins

CANCELLATION:
Policy Regarding Cancellation / No Show / Early Departure
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows: –

45 – 30 days 35% of the tour cost
29 – 18 days 50% of the tour cost
15 – 0 days 100% of the tour cost

For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
Refund:
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is not facilitate by the bank, the person will use the amount for his/her next trip.\

TRANSPORTATION:
Land cruisers, Coaster buses, Saloon cars, minibuses, coaches or trucks will be provided according to the route and the number of clients and the services of professional, English-speaking Guide/ driver. We reserve the right to use the services of sub- contractors for all or part of the services.

ACCOMMODATION:
The standard pricing policy is based on a double/twin room/tent being shared by two people. A single room/tent will be provided on request at a supplementary cost but cannot be guaranteed.

LIABILITY:
The Company and its agents act only as agents of the passengers in all matters relating to hotel/ lodge and tented accommodation, tours and transport etc. and shall not be liable for injury, delay, loss or damage in any manner We shall not be responsible for any delays & alterations in the programmers or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage’s & personal property/s at all times are at the client’s risk.

CAUTION:
All expeditions involve an element of personal risk and can be of a hazardous nature. Every participant must accept this risk. We are not liable for any loss, damage, injury, delay or inconvenience caused to you or your baggage as a result, directly or indirectly or any matter of whatever nature, which is beyond our control. All participants are advised to take an insurance policy to cover personal accident and medical expenses.